Customer Service Representative : Service Professional : CSR - CUSTOMER SERVICE REPRESENTATIVE ELECTRICAL - RESIDENTIAL AND COMMERCIAL. PEARLAND, TX

Customer Service Representative : Service Professional : CSR - CUSTOMER SERVICE REPRESENTATIVE ELECTRICAL - RESIDENTIAL AND COMMERCIAL.

Full Time • PEARLAND, TX

Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its “Franchise 500,” Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

pecific Responsibilities:

    • Scheduling the current and future jobs.
    • Understand overall customer service requirement for residential and commercial electrical services
    • Familiar with Service platform applications such as Service Titan or any other service applications.
    • Overall understanding of electrical Installation, maintain, and repair existing equipment
    • Follow up with the customer to define service possibility
    • Defined the pipe line opportunity 
    • Work on marketing topics to acquire customers through different customer accusation applications
    • Prepare and Follow up estimate when needed
    • Evaluate customer requests and provide work order descriptions and price projects
    • Follow established processes and procedures
    • Operate with safety as a primary concern for self and customer 

    Job Requirements:

    • Customer Service Representative who can understand the electrical service business for residential and commercial works, Apprentice or Journeyman Electrician with sales and marketing skills.
    • Proficiency with computer and basic programs
    • Proficiency to navigate tablet based technology
    • Professional appearance and personality
    • Positive Attitude
    • Team player who can work independently

Benefits: Benefits package varies by location 

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!





Notice

Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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WHAT OUR BRAND OFFERS*:

Great culture
Ample learning opportunities
Competitive salary
Over 23 years of experience