Dispatcher Huntsville, AL

Dispatcher

Full Time • Huntsville, AL

Dispatch

Job Purpose:

Ensure an efficient dispatch process, excellent communication, and a good understanding of invoicing. Responsible for all permitting, power cuts and line locations. Communicate with Service Professionals, Branch Managers and other members of the management team to effectively problem solve any obstacles or customer issues.

Essential Duties

Dispatch:

  • Oversee daily dispatch process, assist Service Professionals with job scheduling and customer communication as needed. Communicate scheduling needs with Customer Service Representatives.
  • Complete all paperwork in a neat, accurate, thorough, and timely manner.
  • Provide information you feel needs to be addressed in weekly meetings for review to your manager.
  • Be aware of all customer complaints that come in through the call center and make sure the CSR manager is informed immediately.
  • Monitor all scheduled jobs to ensure all things are in place to successfully and efficiently complete the job and collect payment.

Communication:

  • Communicate with co-workers, clients, vendors, and others in a courteous and professional manner.
  • Keep management informed of activities and notify regarding anything significant.

Permitting/Power Cut Coordination:

Communicate with Service Professionals, Inspection Offices and Utility Companies to obtain permits and arrange temporary power suspensions. Follow the entire process to ensure inspection has passed.

Other Duties:

  • Leads in adherence to Code of Values. Communicates the standards to all associates.
  • Use problem-solving skills to deal with issues as they arise.
  • Ensure that work area is clean, secure, and well maintained.
  • Contribute to team effort by accomplishing other duties as needed.
  • Perform other duties as required. This may include duties outside the scope of normally assigned duties.

Qualifications

Education/Experience

  • Minimum of 2 years dispatch experience.
  • Minimum of 3 years customer service experience.
  • Supervisory experience preferred.
  • Familiarity with computer applications.

Skills

The qualified applicant must have the ability to:

  • Work independently with accountability for accurate and complete results
  • Organized, with a strong attention to detail.
  • Communicate well: listening, verbal, and written.
  • Analyze information and respond appropriately
  • Time management and ability to prioritize.
  • Multi-task in a pleasant manner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Hours

The hours for this position are 6:00 a.m. - 3:00 p.m. Monday-Friday.

 





Notice

Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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Mr. Electric Benefits!

Benefits:

Health Insurance

Vision and Dental Insurance

Aflac with many more options

Life Insurance

401k Matching

Weekly Bonuses

Paid Vacation and Holiday time

Weekly Direct Deposits

And more!

Great culture
Ample learning opportunities
Competitive salary
Over 23 years of experience